Contacts

Privacy Policy

Last updated: September 2025

Bucknara Plumbing, Gas & Electrical (“Bucknara”, “we”, “our”, “us”) is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, store, use and disclose your personal information.

1. Information We Collect

We may collect the following types of personal information when you use our website, contact us, or engage our services:

  • Contact details: name, phone number, email address.
  • Form submissions: information you provide when requesting a quote or booking a service.
  • Website data: information collected automatically, such as cookies, browser type, IP address, pages visited, and time spent on the site.
  • Analytics data: usage data collected via Google Analytics and similar tools.
  • CRM data: service history, communication preferences, and other details you provide during your relationship with us.

2. How We Use Your Information

We use the collected information to:

  • Provide and manage our plumbing, gas, and electrical services.
  • Respond to enquiries and communicate with you about bookings.
  • Improve website performance, functionality, and user experience.
  • Generate internal reports and analytics.
  • Comply with legal and regulatory obligations.

3. Disclosure of Information

We do not sell your personal data. However, we may share information:

  • With trusted service providers and contractors who assist in delivering our services.
  • With IT, analytics, and CRM providers such as Google Analytics or HubSpot.
  • When required by law, regulation, or government authority.

4. Cookies and Tracking

Our website uses cookies and similar technologies to improve site functionality and gather insights about usage. You may disable cookies in your browser settings, but some features may not function correctly.

5. Data Storage and Security

  • Personal information is stored securely in our CRM and IT systems.
  • Access is restricted to authorised staff.
  • We implement appropriate physical, technical, and administrative safeguards to protect your data.

6. Your Rights

Under Australian law, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or outdated information.
  • Opt out of marketing communications at any time.

7. Contact Us

For questions, access requests, or complaints regarding your personal information, please contact us:


Bucknara Plumbing, Gas & Electrical


Email: buckenarasupport@gmail.com


Phone: (08) 6311 5939